Voicing Your Concerns at Radius
We value your input and provide several options for you to express your perspective on your experiences at Radius. Your feedback helps us to provide the best possible services and may inform how we can improve our policies and procedures for you, future clients and community members.
Please be assured, your ability to access our services will not be affected by any feedback you provide.
How are we doing?
Radius values open and honest communication and takes all concerns seriously. We encourage you to share any suggestions or concerns with the staff involved and/or their manager. Any member of our staff is happy to receive your feedback by email, text, phone, or in person. If you are not sure who to contact, you can email your feedback to experience@radiuscys.ca. Your comments will be shared with the right person and a response will be provided as quickly as possible.
You are also welcome to complete Radius’ “Have Your Say” form. Access to this form can be obtained from staff at reception, on our website, or through our client portal.
Formal Complaint Process
If you are unhappy with how we address your concern, you may wish to submit a formal complaint. You can speak to any member of our team or email experience@radiuscys.ca to start this process. A manager will help guide you through our internal review of your complaint.
Formal complaints will be investigated within 30 days. After our review, we will share a possible solution to your complaint. If you are not happy with this solution, we will send your complaint to another member of our team. Your complaint may be reviewed by up to 3 members of our management team and board to make sure that all possible solutions are considered.
We value your input and provide several options for you to express your perspective on your experiences at Radius. Your feedback helps us to provide the best possible services and may inform how we can improve our policies and procedures for you, future clients and community members.
Office of the Ombudsman of Ontario
If a solution cannot be reached through Radius’ internal review, you may also file a complaint with the Ontario Ombudsman.
Office of the Ombudsman of Ontario.
Toll-free (inside Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
TTY (teletypewriter): 1-866-411-4211
Fax: 416-586-3485
Email: info@ombudsman.on.ca
